No app from the Wix App Market required. Use Wix's built-in Custom Code setting to add BotDesk to every page in about 5 minutes.
Check this first: Wix's help says custom code needs a published site with a connected domain, and connecting a custom domain needs a Wix Premium plan. On a free Wix site, use your chat link instead. Stuck? We'll help you get it live by email, free.
Setup in 4 steps
Wix's built-in Custom Code setting does the job. No app install needed.
Before you start: Wix only allows custom code on a site that is published and has a connected domain, and connecting a custom domain needs a Wix Premium plan (Wix developer docs, Wix upgrade help). If your site still uses a free wixsite.com address, upgrade and connect your domain first.
Not yet tested on a real Wix site. We have not tested BotDesk on a real Wix site yet, so we can't promise it works on yours. The BotDesk code is a standard script tag, and Wix's own help lists live chat widgets as a normal use of Custom Code. Wix added new security checks for custom code in December 2025 and says some snippets may be blocked until their provider updates them. From reading our own code, BotDesk doesn't use the browser features Wix's frontend security page restricts, but that is not the same as a test. If the chat bubble doesn't appear, see "If the chat bubble doesn't appear" below.
The BotDesk side, 36 seconds
Custom Code instead (steps 2 and 3).Create your BotDesk account and type in your website address. BotDesk reads your site and learns your services, hours and common questions on its own, so there's nothing to type in by hand. Pick what you want the bot to do and try it out. Then open the Install tab in your BotDesk dashboard and click Copy your install code. It looks like this:
<script async src="https://botdesk.studio/widget.js" data-api-key="YOUR_API_KEY" data-name="AI Assistant" data-color="#1F5AA8" data-greeting="Hi! How can I help you today?"></script>
Copy yours from the dashboard instead of typing it: your copy has your own key where this one says YOUR_API_KEY. The code carries your key and a few display settings. Everything else, like what the bot knows, your hours and where leads go, loads from your BotDesk account.
Go to your site's dashboard and click Settings. Then click Custom Code in the Development & integrations section.
The Wix side
Development & integrations. Watch on YouTubeClick + Add Custom Code at the top right and paste your BotDesk code. Give it a name you will recognize, like BotDesk. Under "Add Code to Pages" choose All pages, under "Place Code in" choose Body - end, then click Apply.
Wix also asks, when you pick All pages, whether to load the code only once per visit or on each page your visitor opens (Wix help). Wix doesn't say which a chat widget needs, and we haven't tested either on Wix. Our code ignores a second copy of itself on the same page, so a duplicate bubble shouldn't appear. Start with the default. If the bubble disappears when visitors move between pages, edit the code and switch to the other option.
If your site has unpublished changes, click Publish. Then open your live site: the chat bubble appears in the bottom corner of every page. Custom code only runs on the published site, not in the Wix editor, and needs a connected domain; on a free Wix site, use your chat link instead.
Troubleshooting
Work down this list. Most of it is Wix's own advice.
Settings > Custom Code.Check if it's live.Sources: Wix: Embedding custom code on a site, Wix developers: About custom code, Wix developers: About frontend security. Read on November 4, 2026.
Setting this up for a client?
If you manage the bot from a BotDesk agency account, you don't need the client's BotDesk login. In your agency dashboard, click Get code on that client (or open the client's Install on your site page) and copy their code. It's a one-line code with no BotDesk badge. Then paste it into the client's Wix site exactly as in step 3 (Settings, Custom Code, Body - end, All pages), and check it on their live site.
You'll need access to the client's Wix account as a contributor who can edit site settings, or ask the client to paste the code while you're on a call with them. White-label limits to know: the code still loads from botdesk.studio, and there's no custom domain yet. What your client can see, and what happens if they leave.
After you install
Open your website and look for the chat bubble in the bottom corner, then ask it a question. You can also open the Install tab in your dashboard, type your website address and click Check if it's live.
When the bot takes a visitor's name and phone number, we email it to you and it also shows in the Leads tab. It goes to the email you signed up with unless you change it: open What your bot does, click Emails to you, and fill in Where should we send new leads?
The Free plan takes up to 10 leads a month. Starter and up take unlimited leads.
Change anything in your dashboard, like what the bot knows, how it looks, the pop-up message or the booking button, and save. Changes reach your site automatically within a few minutes. You don't need to paste the code again. Not seeing a change yet? Do a hard refresh: Ctrl+Shift+R, or Cmd+Shift+R on a Mac.
Your business hours (What your bot knows, then Business info, then Hours) are what the bot tells visitors when they ask if you're open. The team schedule in the Team tab (Growth plan and up) only decides when your staff show as available for live chat. They are separate, so changing one doesn't change the other.
Open What your bot knows, then Business info, and scroll to Hours. Under Closed days and holidays, tap a holiday, use Going on vacation? for a run of dates, or click + Add a closed day. Check that Your time zone is right, then click Save settings. The bot will tell visitors you're closed on those days.
Go to your site's dashboard, click Settings, then Custom Code in the Development & integrations section. Find the code you named BotDesk, open its ⋯ menu and delete it. Then publish your site.
Then clear your site's cache if it has one, and reload your site to check the chat bubble is gone. Removing the code only takes the chat off your site. It doesn't cancel your BotDesk plan or delete your chats and leads: see How do I cancel or change my plan? in the FAQ.
Set this up for a client? What happens to a client's bot, leads and chats when you remove them.
Send us your website address and we'll help you get it live by email, free.
Someone else runs your website? Open Install on your site in your BotDesk dashboard and click Email steps to my web person. Or email hello@botdesk.studio. We'll reply by email within 24 hours.
FAQ
Yes. Wix's built-in Custom Code feature (Settings > Custom Code) lets you paste any embed code, including BotDesk's, without installing an app.
Yes. Wix only lets you add custom code to a site that is published and has a connected domain, and connecting a domain requires a Wix Premium plan. A free site on a wixsite.com address can't use Custom Code.
Yes. Set the code to load on "All pages" in the Custom Code settings and the BotDesk chat appears site-wide.
Publish the site and look at the live address, because Wix custom code doesn't run in the editor. Check that the site has a connected domain and the code is set to All pages. Wix added new security checks for custom code in December 2025 and says some snippets can be blocked until their provider updates them. We have not tested BotDesk on a real Wix site yet, so email hello@botdesk.studio with your site address and we'll look. The chat link works on a Wix site without any custom code.
Yes. Change your bot in the BotDesk dashboard any time: changes reach your site automatically within a few minutes, with no need to paste the code again. To take it down, remove the code from Wix Settings. One thing to know: if you switch your Wix site to a different domain, Wix deletes your custom code, so paste the BotDesk code in again afterwards.
Get Started
Start free, copy your install code, and your chatbot is live in minutes.
Start free, or try a paid plan for 30 daysFree plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime. Plans from $29/mo. 5-minute setup.