Your website answers plumbing customers while you're on a job.
BotDesk is an AI chat assistant for your website. It answers customers' questions 24/7 and takes down their name and number for a callback, even when you're under a sink.
BotDesk (botdesk.studio) is a website chat assistant for plumbing companies. It answers from your own website and emails you the name and number when someone wants a callback. It is website chat only and does not answer phone calls.
Free plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime. What the Free plan does
The Problem
You're Losing Customers Every Day
When someone has a leak at 9pm, they go with whoever answers first. If that's not you, it's your competitor.
No Answers After Hours
Customers look up plumbers after hours with a leak or clog. If your website can't answer them, they move to the next plumber on Google.
Too Busy On-Site
Mid-job you can't stop to explain your service call fee. BotDesk answers website visitors instantly so you don't lose the lead.
No-Contact = No Job
Every missed message is a job that goes to someone else. BotDesk captures their info so you can call back.
How It Works
How Long Setup Takes
No developer, no complicated setup. If you can fill out a form, you can launch your company's chatbot today.
How long it takes depends on your website. WordPress, Squarespace (Core plan and up) and most sites with a footer code box: about 5 minutes. Wix needs a Premium plan with a connected domain to add code. GoDaddy Website Builder usually can't take code, so you add a button that opens your chat link instead. Can't paste code at all? We'll set it up for you, free.
Enter your website
BotDesk reads your public pages: services, prices, hours and the area you cover. It takes a minute or two, with no signup.
See it answer
Ask it what your customers ask. If something is missing, add a line to your site or your dashboard and it learns it.
Add one line to your site
Paste it into your website's footer, or use the WordPress plugin or the Shopify app. When a visitor wants a callback, their name and number are emailed to you.
What It Answers
Everything Customers Ask Your Company
Train it once, it handles the questions that interrupt your work day forever.
"Do you offer emergency service?"
Answers availability questions instantly, 24/7, including after-hours and weekend service.
"Do you fix water heaters?"
Answers service questions based on what your company offers: leaks, clogs, water heaters, repipes, and more.
"What's your service call fee?"
Quotes your starting rates so customers know what to expect before you arrive.
"What areas do you serve?"
Shares your service area and response times so customers know if you cover their location.
Captures Lead Info
When someone needs a plumber, the bot asks for their name, number, and issue and sends it to you instantly.
Sends to Your Booking Link (Starter and up)
If you use an online scheduler, the bot sends customers directly there to book a visit.
Before You Go Live
What to Put on Your Site So It Can Answer
BotDesk answers from your own website and says so when something isn't there. These are the plumbing questions that most often have no answer on a site, so a line or two on each pays off.
Your emergency line and when it's answered
Burst pipes and backed-up drains don't wait for Monday. If you take emergency calls, say which number and which hours. The bot gives that number first when someone describes a leak.
Every town you cover, by name
"Greater Boston" isn't a list. The bot only confirms a town your site names, so a list of towns or ZIP codes turns "do you come to Newton?" into a yes.
Your service call or diagnostic fee
It's the most asked price in plumbing. Say what it is and whether it's credited toward the repair.
Water heaters: repair, replace, which kinds
Tank, tankless, gas, electric. Say which you install and service, and the bot can answer instead of guessing.
Licensed, insured, and your license number
Homeowners ask before they let anyone in. One line on your site answers it every time.
Financing or payment options
If you offer financing on repipes or water heaters, say so. If it isn't on your site, the bot says it doesn't know rather than promising it.
Straight Answers
What It Does on Plumbing Websites, and What It Doesn't
So you know exactly what you're getting before you start a trial.
It asks what the job needs
When someone wants help, it asks for the address or ZIP, what's wrong and how urgent it is, like a leaking water heater that needs someone today. Then it emails you their name and number.
It answers from your site, not from guesses
It uses your pages, the documents you upload and the FAQ answers you add. If a price or service isn't there, it says so and offers a callback instead of making one up.
It doesn't answer your phone
BotDesk is chat on your website. It doesn't take calls, dispatch a tech or text your customers. Calls still come to you.
Booking links on any paid plan
On any paid plan, add your scheduling link and it sends ready customers there. Without a link you get the lead by email and book the job yourself. On Growth it can also book real times in the chat on BotDesk's own calendar, checked against your calendar link.
Price ranges are on Growth and up
Add your own prices and it can give a range when someone asks what a job costs. Without them it won't quote a number.
It replies in their language
If a customer writes in Spanish, Portuguese or Chinese, it answers in that language.
Already on Housecall Pro or ServiceTitan?
Use It Alongside Housecall Pro or ServiceTitan
BotDesk covers the chat on your website and emails you the lead. It doesn't connect to Housecall Pro or ServiceTitan, so it can't see your schedule or create jobs there, and it doesn't send texts. On any paid plan, it can send ready customers to your Housecall Pro or ServiceTitan online booking link, and on Growth and up each lead can also go to Zapier. If another chat button is on your site, the two can overlap: use one, or move BotDesk's button in its Appearance tab.
FAQ
Questions from Plumbing Companies
It helps, but it's not required. You can also embed BotDesk in a link-in-bio page and share it from your Google Business Profile or Instagram.
Yes. You fill in your company's info, services, pricing, and personality. It responds as your company's assistant, not a generic robot.
It tells them it'll pass along the question and captures their info so you can follow up directly. Nothing falls through the cracks.
On any paid plan, yes: add a link to your dispatch or scheduling software and the bot sends customers there when they're ready to book a visit. Without a link, it takes their name and number and emails them to you so you can book them yourself. Growth can also book real times in the chat on BotDesk's own calendar, checked against your calendar link.
Yes. It replies in the language each person writes in, such as Spanish, Chinese, Vietnamese, Korean or Tagalog, on every plan, and you choose which languages it uses. On Growth and up, chats in another language reach you with an English translation.
Starts at $29/month, less than a single missed service call. There's a free 30-day trial, one per business, card at checkout. Cancel any time before day 31 and pay nothing. There's also a Free plan with no card: it answers your customers' questions and collects up to 10 visitors' names and numbers a month; unlimited leads start on the $29 plan.
What lands in your inbox
Sample, with made-up details. When a visitor wants a call back, the lead email looks like this. It is the same layout as the real one.
New Lead
Captured by your BotDesk chatbot during a conversation.
Sent via your BotDesk chatbot: Harbor Plumbing
On your phone, tap the number to call them back. The same lead is saved in your dashboard's Leads tab. The Free plan takes up to 10 leads a month; paid plans take every one.
Get Started
Your Website Never Stops Working
Start your free trial and your website answers customers' questions, even at 2am. You get their name and number by email so you can call back.
Start 30-day free trialSet it up for me (free)Send us your website address and we'll help you get it live by email, free. We reply within 24 hours.
Free plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime. Plans from $29/mo. What the Free plan does
✓ Our simple guarantee: if your first paid month passes without a single customer conversation through your bot, we refund that month. No forms, no hassle.
Read more: AI chatbot for home service businesses · AI receptionist for a small business · what unlimited conversations covers
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