Built for PT Clinics

Fill Your PT Schedule
Without the Phone Tag

BotDesk captures new patient inquiries, answers insurance questions, and handles after-hours scheduling requests — so your front desk can focus on the patients already in the clinic.

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The Problem

New Patient Inquiries Slip Through Every Day

Physical therapy clinics are busy. When the phone rings during a session, it often goes unanswered.

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Calls missed during treatment sessions

Your therapists are hands-on with patients. New inquiry calls go to voicemail — and most people don't leave one.

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Insurance questions stall conversions

"Do you take my insurance?" is the first question every prospect asks. A chatbot answers it instantly — before they call a competitor.

🌙

Post-injury searches happen at night

Someone twists their ankle on a run at 8pm and searches for PT clinics. Your chatbot captures that lead before morning.

How It Works

From Website Visitor to Booked Patient

BotDesk learns your clinic in minutes and handles new patient inquiries around the clock.

1

Train It on Your Clinic

Insurance accepted, conditions treated, therapist specializations, hours, and new patient process. Takes about 10 minutes.

2

Add to Your Website

One line of code on any website platform. Works on WordPress, Wix, Squarespace, and custom-built sites.

3

Receive Qualified New Patient Leads

Lead alerts include the patient's condition, insurance, and preferred appointment time — ready for your front desk to confirm.

What It Handles

Questions New PT Patients Always Ask

Train your chatbot once and it answers these instantly — 24/7, without tying up your front desk.

💬 "Do you take [insurance]?"
Lists your accepted insurers and what to expect for copays — filtering out patients you can't serve before they call.
💬 "Do I need a referral?"
Explains your state's direct access rules and whether a referral is required for their insurance plan.
💬 "Do you treat [condition]?"
Covers your specialties — sports injuries, back pain, post-surgical, vestibular, pediatric — and which therapists specialize in what.
💬 "How long is a first appointment?"
Evaluation length, what to expect, and what to bring — reducing no-shows from first-timers who don't know what they're walking into.
💬 "Can I get in this week?"
Captures their availability, condition, and contact info — your team can confirm a slot the same morning.
💬 "What should I wear / bring?"
Comfortable clothing, insurance card, referral if needed, and any imaging (MRI, X-ray) — answered before they even call.
FAQ

Common Questions

The chatbot confirms whether you accept a patient's insurance plan. It doesn't perform real-time benefit verification — that still happens at the front desk. But it eliminates the friction of the first question, captures the lead, and lets your team do the full verification when they call to schedule.

The chatbot is configured to recognize urgent situations and direct patients to call the clinic directly or go to urgent care if same-day treatment is needed. It doesn't try to handle emergencies — it routes them appropriately.

Yes — this is one of the most valuable uses. Many people considering PT don't know what to expect. Your chatbot can walk through the initial evaluation, how a care plan is set, and what a typical session looks like — reducing first-visit anxiety and no-show rates.

Yes. You can configure BotDesk to describe each therapist's specializations so patients can self-match to the right provider before they even call. This saves your front desk time triaging calls and reduces mismatched bookings.

Plans start at $29/month. One new patient per month from after-hours web traffic typically more than covers the cost. There's a 7-day free trial — your card is added at signup and you're only charged if you don't cancel before day 8.

Start capturing new patient leads tonight

BotDesk sets up in minutes and handles the new patient questions your front desk is too busy to answer every call.

Start 7-Day Free Trial

✓ 7-day free trial · cancel anytime   💳 Card required   ✓ Under 5 minutes    Starts at $29/mo