Stop Losing Estimates
When Your Shop Is Closed
BotDesk is an AI chatbot that answers your customers' questions about repairs and pricing and captures appointment requests 24/7, even when you're elbow-deep in an engine or closed for the night.
Free plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime. What the Free plan does
The Problem
You're Losing Jobs Every Evening
When someone's check-engine light comes on after hours, they go with whoever answers first. That's usually not you.
No Answers After 6pm
Customers check your website after 6pm to ask if you can look at their car tomorrow. If they can't get an answer, they try the next shop.
Too Busy Under the Hood
Mid-repair you can't stop to explain your diagnostic fee. BotDesk answers website visitors instantly so you can keep working.
No-Contact = Lost Job
Every unanswered question is a customer who books somewhere else. BotDesk captures their info so you can follow up.
How It Works
How Long Setup Takes
No developer, no complicated setup. If you can fill out a form, you can launch your shop's chatbot today.
How long it takes depends on your website. WordPress, Squarespace (Core plan and up) and most sites with a footer code box: about 5 minutes. Wix needs a Premium plan with a connected domain to add code. GoDaddy Website Builder usually can't take code, so you add a button that opens your chat link instead. Can't paste code at all? We'll set it up for you, free.
Enter your website
BotDesk reads your public pages: services, prices, hours and the area you cover. It takes a minute or two, with no signup.
See it answer
Ask it what your customers ask. If something is missing, add a line to your site or your dashboard and it learns it.
Add one line to your site
Paste it into your website's footer, or use the WordPress plugin or the Shopify app. When a visitor wants a callback, their name and number are emailed to you.
What It Answers
Everything Customers Ask Your Shop
Train it once, it handles the questions that interrupt your day forever.
"Are you open Saturday?"
Answers hours and availability instantly, 24/7, and takes their name and number when they're ready to book.
"Do you do brake jobs?"
Answers service questions based on what your shop offers: brakes, oil changes, diagnostics, tires, and more.
"How much for an oil change?"
Gives your prices from the price list you've added, so customers know what to expect before they call.
"Where are you located?"
Shares your address, hours, and parking info so customers can find you easily.
Captures Lead Info
When someone's ready to book a repair, the bot asks for their name, number, and vehicle info and emails it to you instantly.
Sends to Your Booking Link (Starter and up)
If you use an online scheduler, the bot sends customers directly there to lock in a time.
Example
"How much for brakes?"
Needs your price list: the bot only quotes prices you've added (Growth plan and up for estimates)
Example chat. Made-up shop (Maple Street Auto) and made-up prices.
VisitorHow much for brakes?
BotFrom our price list: brake pads are $179 per axle, and pads with new rotors are $329 per axle, parts and labor included. What's the year, make and model?
Visitor2016 Camry. The front squeaks.
BotFor front pads on your 2016 Camry the estimate is $179, or $329 if the rotors need replacing too. The shop confirms the final price after they look at the car. Want me to pass your name and number to them so they can book you in?
The prices come from your site or from What your bot knows > Business info > Services & Prices in your dashboard. Adding up an estimate like the second answer is on Growth and up, from the prices on your site or a live Google Sheet. If a job isn't on your list, it won't make a price up: it offers to have the shop call them back.
Before You Go Live
What to Put on Your Site So It Can Answer
BotDesk answers from your own website and says so when something isn't there. These are the auto repair questions that most often have no answer on a site, so a line or two on each pays off.
Makes and models you work on
Domestic, European, hybrids, diesel. A visitor with a BMW wants to know before they call.
Your diagnostic fee
Say what it costs and whether it goes toward the repair.
Whether you take walk-ins
Or whether every job needs an appointment. Visitors ask this more than almost anything.
Loaner cars, shuttles or a waiting room
If you offer any, say so. The bot won't promise a loaner your site doesn't mention.
Warranty on parts and labor
State the terms, for example months or miles. It's a deciding factor for many drivers.
Inspections and the services you don't do
If you don't do transmissions or body work, saying so saves a wasted trip.
FAQ
Questions from Shop Owners
It helps, but it's not required. You can also embed BotDesk in a link-in-bio page and share it from your Google Business Profile or Instagram.
Yes. You fill in your shop's info, services, pricing, and personality. It responds as your shop's assistant, not a generic robot.
It tells them it'll pass along the question and captures their info so you can follow up directly. Nothing falls through the cracks.
On any paid plan, yes: add a link to your online scheduler or shop management software and the bot sends customers there when they're ready to book. Without a link, it takes their name and number and emails them to you so you can book them yourself. Growth can also book real times in the chat on BotDesk's own calendar, checked against your calendar link.
Yes. It replies in the language each person writes in, such as Spanish, Chinese, Vietnamese, Korean or Tagalog, on every plan, and you choose which languages it uses. On Growth and up, chats in another language reach you with an English translation.
Starts at $29/month, less than a single missed repair job. There's a free 30-day trial: cancel any time before day 31 and pay nothing. There's also a Free plan with no card: it answers your customers' questions and collects up to 10 visitors' names and numbers a month; unlimited leads start on the $29 plan.
What lands in your inbox
Sample, with made-up details. When a visitor wants a call back, the lead email looks like this. It is the same layout as the real one.
New Lead
Captured by your BotDesk chatbot during a conversation.
Sent via your BotDesk chatbot: Main Street Auto
On your phone, tap the number to call them back. The same lead is saved in your dashboard's Leads tab. The Free plan takes up to 10 leads a month; paid plans take every one.
Get Started
Your Shop Never Stops Working
Start your free trial and watch the appointment requests come in while you focus on the cars in your bay.
Start 30-day free trialSet it up for me (free)Send us your website address and we'll help you get it live by email, free. We reply within 24 hours.
Free plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime. Plans from $29/mo. What the Free plan does
✓ Our simple guarantee: if your first paid month passes without a single customer conversation through your bot, we refund that month. No forms, no hassle.
Read more: AI chatbot vs. a contact form · how to stop missing customer calls · what unlimited conversations covers