Use Squarespace's built-in Code Injection to add BotDesk to every page in about 5 minutes. No plugins, no developer.
Setup in 4 steps
Squarespace's built-in Code Injection does the job. No extensions needed.
Before you start: Code Injection is available on the Core, Plus and Advanced plans, and on some older plans such as Business and Commerce. It is not available on the Basic plan, so if you are on Basic, upgrade first.
The BotDesk side, 36 seconds
Footer box of Code Injection instead (steps 2 and 3).Create your BotDesk account and type in your website address. BotDesk reads your site and learns your services, hours and common questions on its own, so there's nothing to type in by hand. Pick what you want the bot to do and try it out. Then open the Install tab in your BotDesk dashboard and click Copy your install code. It looks like this:
<script async src="https://botdesk.studio/widget.js" data-api-key="YOUR_API_KEY" data-name="AI Assistant" data-color="#1F5AA8" data-greeting="Hi! How can I help you today?"></script>
Copy yours from the dashboard instead of typing it: your copy has your own key where this one says YOUR_API_KEY. The code carries your key and a few display settings. Everything else, like what the bot knows, your hours and where leads go, loads from your BotDesk account.
In your site editor, open the Pages panel, click Custom Code at the bottom, then click Code Injection. On an older version 7.0 site, click Website Tools, then Code Injection.
The Squarespace side
Footer box (not Header) and click Save. Your BotDesk code comes from Install on your site in your dashboard. Watch on YouTubePaste your BotDesk code into the Footer box (not Header), then click Save.
Open your published site in a new tab. The chat bubble appears in the bottom corner on every page. Check it in a private window, logged out of Squarespace: code you add doesn't always run inside the Squarespace editor, and a change can take a few minutes to reach visitors.
Setting this up for a client?
If you manage the bot from a BotDesk agency account, you don't need the client's BotDesk login. In your agency dashboard, click Get code on that client (or open the client's Install on your site page) and copy their code. It's a one-line code with no BotDesk badge. Then paste it into the client's Squarespace site exactly as in step 3 (Code Injection, Footer box), and check it on their live site.
You'll need access to the client's Squarespace account as a contributor who can edit site settings, or ask the client to paste the code while you're on a call with them. White-label limits to know: the code still loads from botdesk.studio, and there's no custom domain yet. What your client can see, and what happens if they leave.
After you install
Open your website and look for the chat bubble in the bottom corner, then ask it a question. You can also open the Install tab in your dashboard, type your website address and click Check if it's live.
When the bot takes a visitor's name and phone number, we email it to you and it also shows in the Leads tab. It goes to the email you signed up with unless you change it: open What your bot does, click Emails to you, and fill in Where should we send new leads?
The Free plan takes up to 10 leads a month. Starter and up take unlimited leads.
Change anything in your dashboard, like what the bot knows, how it looks, the pop-up message or the booking button, and save. Changes reach your site automatically within a few minutes. You don't need to paste the code again. Not seeing a change yet? Do a hard refresh: Ctrl+Shift+R, or Cmd+Shift+R on a Mac.
Your business hours (What your bot knows, then Business info, then Hours) are what the bot tells visitors when they ask if you're open. The team schedule in the Team tab (Growth plan and up) only decides when your staff show as available for live chat. They are separate, so changing one doesn't change the other.
Open What your bot knows, then Business info, and scroll to Hours. Under Closed days and holidays, tap a holiday, use Going on vacation? for a run of dates, or click + Add a closed day. Check that Your time zone is right, then click Save settings. The bot will tell visitors you're closed on those days.
Open Code Injection the same way as in step 2. Delete the BotDesk code from the Footer box and click Save. It starts with <script and contains botdesk.studio/widget.js.
Then clear your site's cache if it has one, and reload your site to check the chat bubble is gone. Removing the code only takes the chat off your site. It doesn't cancel your BotDesk plan or delete your chats and leads: see How do I cancel or change my plan? in the FAQ.
Set this up for a client? What happens to a client's bot, leads and chats when you remove them.
Send us your website address and we'll help you get it live by email, free.
Someone else runs your website? Open Install on your site in your BotDesk dashboard and click Email steps to my web person. Or email hello@botdesk.studio. We'll reply by email within 24 hours.
FAQ
Yes. Code added to the site-wide Footer field in Code Injection loads on every page of your site. The only exception is Squarespace's checkout pages, which don't allow custom code.
Yes. Before you install, try your bot in the BotDesk dashboard: a test chat runs on the Install on your site page. After saving Code Injection, open your live site in a new tab to see the chat exactly as visitors will.
Use per-page Code Injection instead: in the Pages panel, open that page's settings, then Advanced, and paste the code there instead of in the site-wide Footer field.
Yes. Log into your BotDesk dashboard any time to update your business info, hours, services and FAQ answers. Changes reach your site automatically within a few minutes. You don't need to paste the code again.
Get Started
Start free, copy your install code, and your chatbot is live in minutes.
Start free, or try a paid plan for 30 daysFree plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime. Plans from $29/mo. 5-minute setup.