Your AC Customers Search at
2am. Who Answers?
BotDesk puts a 24/7 AI assistant on your website that answers questions, captures lead info, and emails you the job, even when your whole crew is asleep or on a call.
BotDesk (botdesk.studio) is a website chat assistant for heating and cooling companies. It answers from your own website and emails you the name and number when someone wants a callback. It is website chat only and does not answer phone calls.
✓ Free plan, no card ✓ Paid plans from $29/mo ✓ 5-minute setup ✓ No developer needed
The Problem
You're Losing Jobs Every Night
When someone's AC breaks in July heat, they call whoever answers first. If that's not you, it's your competitor.
After-Hours Questions Go Unanswered
AC failures and heating emergencies don't follow business hours. When customers check your website at night and get no answer, the job walks to the next company on Google.
Too Busy On a Job to Answer
Mid-install you can't stop to explain your diagnostic fee. BotDesk answers website visitors instantly with your pricing so you don't lose the lead while you're working.
Website Visitors Leave Without Contacting You
Many people won't fill out a contact form. A chat that answers in seconds can keep them on your site before they hit the back button.
Live Demo
See It on Your Own Website in a Minute or Two
Paste your HVAC company's website and we'll build a real, working chatbot trained on your actual services, hours and pricing. Free, no signup.
Try asking: "Do you offer emergency service?" or "How much for an AC tune-up?" or "My furnace won't turn on"
Setup
How Long Setup Takes
If you can fill out a form and copy a line of code, you can launch today.
How long it takes depends on your website. WordPress, Squarespace (Core plan and up) and most sites with a footer code box: about 5 minutes. Wix needs a Premium plan with a connected domain to add code. GoDaddy Website Builder usually can't take code, so you add a button that opens your chat link instead. Can't paste code at all? We'll set it up for you, free.
Enter your website
BotDesk reads your public pages: services, prices, hours and the area you cover. It takes a minute or two, with no signup.
See it answer
Ask it what your customers ask. If something is missing, add a line to your site or your dashboard and it learns it.
Add one line to your site
Paste it into your website's footer, or use the WordPress plugin or the Shopify app. When a visitor wants a callback, their name and number are emailed to you.
What It Handles
Every Question Your Customers Ask
Train it once. It handles interruptions forever.
"Do you offer emergency service?"
Answers on your website 24/7, including nights and weekends, with an instant response.
"Do you work on my AC brand?"
Shares your brands and service types so customers know you can help before they call.
"How much for a tune-up?"
Quotes your starting prices so customers arrive informed and ready to book.
"What areas do you serve?"
Tells customers exactly which cities and zip codes you cover and filters out bad leads automatically.
Captures Lead Info
When someone needs service, the bot gets their name, number, issue, and preferred time, then emails you instantly.
Sends to Your Booking Link (Starter and up)
If you use Calendly, Housecall Pro, or any scheduler, the bot sends customers directly there to book.
Before You Go Live
What to Put on Your Site So It Can Answer
BotDesk answers from your own website and says so when something isn't there. These HVAC questions most often have no answer on a site, so a line or two on each pays off.
Your emergency line and when it's answered
No heat in January or no AC in a heat wave can't wait for Monday. If you take emergency calls, say which number and which hours, and the bot can give it.
Every town you cover, by name
"Metro area" isn't a list. The bot only confirms a town your site names, so a list of towns or ZIP codes turns "do you come to Waltham?" into a yes.
Your diagnostic or service call fee
It's the price people ask about most. Say what it is and whether it comes off the repair.
The brands and systems you work on
Furnaces, boilers, heat pumps, mini-splits, central AC. Say which you install and which you only service.
Tune-ups and maintenance plans
If you sell a yearly plan or a seasonal tune-up, list what's included and what it costs.
Financing and rebates, if you offer them
Homeowners ask about both on a new system. Only list what you really offer, and the bot will only say what's on your site.
Straight Answers
What It Does on HVAC Websites, and What It Doesn't
So you know exactly what you're getting before you start a trial.
It asks what the job needs
When someone wants help, it asks for the address or ZIP, what's wrong and how urgent it is, like no heat in the upstairs rooms since last night. Then it emails you their name and number.
It answers from your site, not from guesses
It uses your pages, the documents you upload and the FAQ answers you add. If a price or service isn't there, it says so and offers a callback instead of making one up.
It doesn't answer your phone
BotDesk is chat on your website. It doesn't take calls, dispatch a tech or text your customers. Calls still come to you.
Booking links on any paid plan
On any paid plan, add your scheduling link and it sends ready customers there. Without a link you get the lead by email and book the job yourself. On Growth it can also book real times in the chat on BotDesk's own calendar, checked against your calendar link.
Price ranges are on Growth and up
Add your own prices and it can give a range when someone asks what a job costs. Without them it won't quote a number.
It replies in their language
If a customer writes in Spanish, Portuguese or Chinese, it answers in that language.
Already on Podium or Housecall Pro?
Use It Alongside Podium or Housecall Pro
BotDesk doesn't replace either one. It covers the chat on your website.
What it adds
It answers website visitors 24/7 from your own site and emails you each lead's name and number (the Free plan takes up to 10 a month). On Growth and up, each lead can also go to Zapier or a webhook, and on from there.
What it doesn't do
It doesn't read or reply in Podium's inbox and it doesn't send texts. It doesn't sync with Housecall Pro's schedule or create jobs there. On any paid plan, it can send ready customers to your Housecall Pro online booking link.
Two chat buttons can overlap
If Podium's webchat is also on your site, the two buttons can sit on top of each other. Use one chat per page, or in BotDesk's Appearance tab move its button to the other bottom corner, or up from the bottom under More placement options.
FAQ
Questions from HVAC Owners
Yes. You write your own context: your company name, services, tone, pricing, and personality. It responds as your company's assistant, using your own information.
A website helps, but isn't required. You can embed BotDesk into a link-in-bio page (Linktree, etc.) and share it from your Google Business Profile, Instagram, or Facebook.
It tells the customer it'll pass along the question and asks for their contact info so you can follow up. Nothing falls through the cracks. You see exactly what was asked.
Not directly. It doesn't connect to Housecall Pro or ServiceTitan, so it can't see your schedule or create jobs there. What it can do: on any paid plan, add your Housecall Pro or ServiceTitan online booking link and the bot sends customers there when they're ready to schedule, and on Pro it can book into Calendly or Cal.com. On Growth, it can book real times in the chat on BotDesk's own calendar, checked against your calendar link. Without a link, it takes their name and number and emails them to you so you can book them yourself. On Growth and up you can also send each lead to Zapier and on from there.
Starts at $29/month, less than a single missed service call. 30-day free trial included, one per business, card at checkout. Cancel any time before day 31 and pay nothing. There's also a Free plan with no card: it answers your customers' questions and collects up to 10 visitors' names and numbers a month; unlimited leads start on the $29 plan.
Yes. It replies in the language each person writes in, such as Spanish, Chinese, Vietnamese, Korean or Tagalog, on every plan, and you choose which languages it uses. On Growth and up, chats in another language reach you with an English translation.
About 5 minutes. Sign up, fill in your info, copy the embed code, paste it into your site footer. Done.
What lands in your inbox
Sample, with made-up details. When a visitor wants a call back, the lead email looks like this. It is the same layout as the real one.
New Lead
Captured by your BotDesk chatbot during a conversation.
Sent via your BotDesk chatbot: Northgate Heating
On your phone, tap the number to call them back. The same lead is saved in your dashboard's Leads tab. The Free plan takes up to 10 leads a month; paid plans take every one.
Get Started Free
Stop Losing Jobs After Hours
Start your free trial today. Your bot can be live on your website before tonight's after-hours questions come in.
Start 30-day free trial →Set it up for me (free)Send us your website address and we'll help you get it live by email, free. We reply within 24 hours.
Free plan: no card. Paid plans: 30-day free trial, card at checkout, no charge until day 31, cancel anytime. Plans from $29/mo. What the Free plan does
✓ Our simple guarantee: if your first paid month passes without a single customer conversation through your bot, we refund that month. No forms, no hassle.
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