The chat assistant on your website: what it does

What it is

A chat box in the corner of your website. Visitors type a question, and it answers straight away, day or night, using what's on your website and what you've told us about your business.

What it does for you

• Answers the questions you get asked again and again: your hours, your services, where you work, and the prices you're happy to share.
• When someone wants a quote, a booking or a call back, it asks for their name, phone number and what they need, and emails it to you.
• Replies in the language the visitor writes in.
• Keeps going when you're closed, busy or on a job.

What it doesn't do

• It doesn't answer your phone. It only works in the chat on your website.
• It doesn't call people back for you. The messages it takes come to you, and you reply.
• It doesn't take payments.
• It can get things wrong, like any new member of staff. We read the chats and correct its answers, and the more you tell us, the better it gets.

What we need from you

• Tell us when something changes: new hours, new prices, a holiday, a service you've stopped offering.
• Reply to the messages it sends you, as you would a voicemail. That's where new work comes from.
• If it ever gives a wrong answer, forward us the chat or tell us what it should have said.

Where the messages go

Each message it takes is emailed to the address you choose, with the visitor's name, number and what they asked about. If we've set up a dashboard for you, you can also sign in to see your messages, recent chats and how many people used the chat this month. You can look, but changes go through us.

Your visitors' privacy

The chats are saved so we can check the answers and send you the messages. To write each reply, the conversation text is sent to an AI service, OpenAI, which doesn't use it to train its models. Visitors only share their name and number if they choose to. If you or a visitor want a chat deleted, ask us.